Getting started begins by contacting us or submitting a referral through the website. We will review your information, discuss current availability, and determine whether our services appear to be a good fit for your needs.

If we are able to move forward, we will provide information about next steps, required forms, insurance or payment details, and scheduling your initial appointment.

Your first appointment is primarily focused on getting to know you, understanding your concerns, and learning about your background, current symptoms, goals, and any previous treatment experiences.

This initial session helps us begin developing a treatment plan that reflects your needs and priorities. You will also have an opportunity to ask questions and discuss what you hope to gain from therapy.

Yes. Therapy records and information shared during treatment are generally kept confidential and are protected by applicable privacy laws and professional standards.

There are limited circumstances in which information may need to be disclosed without your permission, such as concerns involving immediate safety, suspected abuse or neglect, or when disclosure is otherwise required by law. These limits to confidentiality are reviewed as part of the informed consent process.

The insurance plans we accept may change as we expand our provider network. We currently accept the following plans:

• AETNA

• AETNA BETTER HEALTH

• AETNA - MERITAIN

• BLUE CROSS/BLUE SHIELD

• CIGNA

• HUMANA

• MEDICAID - VIRGINIA

• MEDICAID - WEST VIRGINIA

• MEDICARE

• OPTUM HEALTHCARE

• PEAK HEALTHCARE

• THE HEALTH PLAN

• UNITED HEALTHCARE

• WELLPOINT

Yes. We accept private-pay clients. Please note that we do not currently offer a sliding fee scale.

We do not maintain a waitlist for services. If we are not accepting new clients, the referral option on our website will be disabled and our voicemail will be updated to reflect current availability.

Because website and voicemail updates may occasionally be delayed, you are welcome to contact us directly if you are unsure whether we are accepting referrals. If you submit a referral and we are unable to provide services or accommodate your schedule, we will let you know as soon as possible.

When requested, we may also provide information about alternative providers in the community who may have availability. Please note that when referrals are closed, we are unable to provide an estimated timeframe for when new-client availability may reopen.

For questions about current availability, please contact us at 304-278-3010.

INDIVIDUAL THERAPY:

• 30 Minutes — $125.00

• 45 Minutes — $150.00

• 60 Minutes — $180.00

FAMILY THERAPY

• 50 Minutes — $175.00

FORENSIC SERVICES

• Please contact us for current rates.

Appointments are available Monday through Friday, typically between 10:00 a.m. and 7:00 p.m., by appointment only.

Evening appointments may be available depending on scheduling and current availability. We do not currently offer weekend or walk-in appointments.

An intake evaluation is the initial appointment used to gather information about your background, current concerns, mental health history, family dynamics, previous treatment experiences, and goals for therapy. This information helps your therapist better understand your needs and begin developing an individualized treatment plan.

The sessions that follow are focused more directly on treatment. They may include therapeutic strategies, skill-building, processing experiences and emotions, and working toward the goals identified during the intake process. In short, the intake is primarily focused on assessment and planning, while ongoing therapy focuses on treatment, growth, and progress.

No. We do not prescribe medication. If medication may be helpful as part of your care, we can discuss coordinating with your primary care provider or another qualified prescribing professional.

Humankind does not provide 24-hour emergency or crisis services.

If you are experiencing an immediate emergency or believe you may be in danger, call 911 or go to the nearest emergency department.

For urgent mental health support, the following resources are available 24/7:

988 Suicide & Crisis Lifeline
Call or text 988 for free, confidential crisis support.

Crisis Text Line
Text HOME to 741741 to connect with a trained crisis counselor.

Veterans Crisis Line
Call 988 and press 1, or text 838255, for crisis support for Veterans, service members, and their loved ones.

Yes. We offer both in-person and telehealth therapy services.

In-person sessions are provided in a private, comfortable setting. Telehealth appointments are conducted through a secure, HIPAA-compliant video platform and are available to eligible clients located in West Virginia and Virginia.

Yes. Telehealth can be a convenient option, but it is not appropriate for every client or situation. When telehealth is clinically appropriate, several factors should be considered:

1. Age: Telehealth services are available to clients age 14 and older.

2. Technology: Clients should have a reliable internet connection and access to appropriate equipment, such as a computer, webcam, and headphones.

3. Privacy: Clients should have access to a private space for sessions and use a secure, password-protected device.

Additional information about telehealth expectations, privacy, and limitations is provided in our Informed Consent for Telehealth document.

Telehealth appointments can only be provided when you are physically located in West Virginia or Virginia at the time of your session.

If you are traveling outside of either state, we will not be able to provide telehealth therapy until you return to a location where services can be provided.

Insurance coverage for telehealth therapy varies by plan and provider. We recommend contacting your insurance company directly to confirm whether telehealth services are covered under your specific policy.

You may also want to ask about any requirements or limitations, including copays, deductibles, provider eligibility, or restrictions related to telehealth services.

If telehealth is not covered by your insurance, or if you prefer not to use insurance, private-pay options are available.

Session length and frequency vary based on each client’s needs, treatment goals, and clinical recommendations. Individual therapy sessions may be scheduled for 30, 45, or 60 minutes, while family therapy sessions are typically 50 minutes.

Some clients may benefit from weekly sessions, while others may attend twice weekly, every other week, or monthly. The frequency of therapy is determined collaboratively between you and your therapist and may change over time as your needs and progress evolve.

It is understandable to want to help someone you care about. Therapy is generally most effective when the person receiving services is willing and able to participate in the process.

If you are concerned about someone’s mental health, you may encourage them to contact us directly to discuss services and determine whether therapy may be appropriate for their needs.

If the person is a minor, a parent or legal guardian may contact us to discuss available services and next steps.

Yes. We provide therapy for children age 7 and older, as well as adolescents.

Treatment is tailored to each young person’s developmental level, needs, and goals using age-appropriate therapeutic approaches. When appropriate, we also work collaboratively with parents, caregivers, and other involved professionals to support progress both in and outside of therapy.

Therapy may focus on helping children and adolescents understand and express emotions, strengthen coping skills, build confidence, improve relationships, and navigate the challenges associated with growing up.

No. We do not currently provide marital or couples therapy. Our clinical services focus on individual and family therapy.

We do not specialize in the treatment of substance use disorders or addiction.

Substance use may still be discussed when it is relevant to a client’s overall mental health or treatment goals. If specialized addiction treatment is needed, we may recommend that the client seek services from a provider or program with expertise in substance use treatment.

Yes. We welcome clients of all backgrounds, including individuals who identify as LGBTQIA+.

We strive to provide a respectful, inclusive, and nonjudgmental environment where clients can discuss their experiences, concerns, relationships, identity, and mental health needs openly and safely.

Yes. We provide family therapy to help families improve communication, address conflict, strengthen relationships, and navigate challenges that may be affecting the family as a whole.

Treatment is tailored to each family’s needs and may include work on boundaries, roles, communication patterns, stress, and individual concerns that influence family functioning.

Family therapy may involve all family members or only those who are willing and able to participate.

Yes. We provide therapy that may be helpful for children, adolescents, and adults with autism; however, we do not provide Applied Behavior Analysis (ABA) services.

Therapy is individualized and may focus on areas such as emotional regulation, communication, social interaction, coping skills, self-understanding, and navigating everyday challenges. We recognize that autism presents differently in each person and work collaboratively with clients and families to develop goals that reflect the individual’s needs and strengths.

We treat a variety of mental health concerns, with particular clinical focus on traumatic stress and Post-Traumatic Stress Disorder (PTSD).

We have specialized training and experience working with individuals who have experienced trauma, including sexual assault, domestic violence, combat-related trauma, and other distressing or life-altering events. Treatment may include evidence-based approaches designed to help clients process traumatic experiences, strengthen coping skills, reduce symptoms, and regain a greater sense of safety and control.

Treatment is individualized based on each client’s needs, goals, and circumstances.